Kit Group offers on its products a 1 year warranty from the date of purchase/installation of the goods, provided that it is regularly certified by a valid tax document (invoice).
In the absence of all or part of the documents certifying the date of purchase, the guarantee treatment on products may not be required.
The guarantee consists in the restoration of the original conformity, through repair or free replacement of the materials recognized as defective due to the non-conformity of the production process. The gratuity refers to the costs necessary to make the aforementioned goods comply again. The warranty does not cover the shipping costs to be incurred by the applicant for sending and receiving repaired/replaced materials.
In addition, any other damage or expense of any kind incurred by the customer is excluded from the warranty. All products replaced will remain the property of Kit Group.
The Kit Group Warranty cannot be applied if:
• the failure is caused by an installation not executed according to the manuals provided by Kit Group;
• use of the product which does not conform to its destination or limits of use, as indicated by the manufacturer in the technical documentation attached to the product;
• not Kit Group components were used for installation;
• breakdowns are due to tampering or improper repairs by unauthorised personnel;
• faults are caused by improper use or carelessness in use;
• lack of routine maintenance as indicated by Kit Group in the technical documentation attached to the product;
• the causes of the fault are due to external factors such as: electrical discharges, accidental tampering, impact and even accidental falls, exposure to moisture or steam, use in extreme environmental or thermal conditions, flooding or other natural disasters;
• voluntary removal or deletion of the serial number.
The repair or replacement of parts during the warranty period shall not lead to an extension of the warranty term. No compensation shall be granted for the period of inactivity of the failed installation.